Due to the change in our core business, Encore Repair Services has made the difficult decision to terminate the Refreshed by Encore program on May 24 and will no longer be accepting devices for Trade In activities after this date.

For all claims that have been submitted as of May 23, claims will be processed as normal. If a device is not received within 2 weeks of the claim being opened, the claim will be cancelled and no longer accepted. The last date for Encore to receive a device for the Refreshed by Encore program will be June 8th. All devices need to be received by this date or they will be returned to the sender with no action taken on Encore’s side.

• For units that are Pending Approvals – units that are iCloud locked or Re-Quotes – devices will be returned and not processed by Encore if no response is received by June 8th.
• For all Store Trade-Ins – device will be sent back to the store that the Trade-In is from. It will be your responsibility to return to the customer if we do not receive response or full information to process the claim.
• For all Direct Trades – Encore will correspond with the customer directly.

For more information please visit the Encore Site here

Thank you.